The first thing you have to do before you can withdraw the balance from your Bitex account is to verify it and have available balance on the platform. Follow the steps shown in this link: How do I verify my account?
Once your account is verified, you can start the withdrawal process. Remember that all withdrawals must be previously instructed through Bitex.
To request a withdrawal please go to the "deposits / withdrawals" section and select one of the currencies you want to withdraw.
International bank transfer
1 - Click on the "withdrawal" button.
2 - Select the amount to withdraw (minimum USD 500.00).
3 - Select "I have new instructions"
4 - Select your Country
5 - Select "international bank transfer".international
6 - Complete the required data
7 - Load the Token (if activated)
8 - Press "whitdrawal"
9 - You will be shown a screen with the data of the pending withdrawal request. Our team will be working on the retreat.
International bank transfers can take up to 5 business days from when we send them. Your bank may ask you for extra information before crediting the funds in your account. Bank commissions are at your expense. It is possible that your bank applies its own exchange rates on the dollar amount sent from Bitex.
Some considerations when withdrawing:
Remember that we can only make transfers to accounts that belong to you, you can not perform a bitex extraction to a third party account.
The extractions are processed from Monday to Friday from 9:00 a.m. to 5:00 p.m. (GMT-3). Our bank will deduct a commission of 0.5% and $ 10.00 from your extraction. All associated costs are at your expense.
Exchange rates from dollars to local currency are subject to variations, to mitigate them we recommend requesting your withdrawal within our hours of operation.
Once the transfer has started, it may take up to 5 business days to be accredited.
All possible costs of the transfer are at your expense.
Any questions, send an email to firstname.lastname@example.org