How can I unlock the two-factor authentication?

If you reading this is because you lost your mobile phone, or it was stolen, or just you lost access to your two-factor authentication application.

We will walk you through the steps you need to follow, in order for us to disable this functionality in your account.

We recommend that you re-enable it as soon as possible to avoid exposing your account to any security breach.

1 - Take a #Selfie like these

2 - Send it to with the subject "disable two-factor authentication"

In a few minutes we will process your request and afterwards you will be able to access your account without any problem.


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