Frequently asked questions

What's Bitex?

Bitex is the first real time bitcoin exchange for Latin America. It's the product of a union of experts from the financial and technology with over 15 years market experience.

How does it work?

Bitex is a real time bitcoin exchange. Follow these steps to start trading:

1- Sign Up
2- Complete your personal details.
3- Deposit cash in your Bitex account.

NOTICE: Your deposit may take up to 5 working days to credit to your Bitex account.

*Bitex.la will check your information and will grant you access as long as you pass our KYC and AML checks.

How do I trade?

After funding your account it's time to start trading. Click the Buy button and define how much you want to spend and the maximum price you wish to pay per bitcoin.

How do I cancel an order?

To cancel an order just find it in the orderbook and click on the trash can next to it, it will be cancelled momentarily. Do notice that an order may take a few seconds longer to be cancelled if it's currently being matched.

How much does it cost to trade on Bitex?

Bitex charges a 0.5% fee on the value of each trade. This fee may be lower if you trade large amounts, you can request special pricing by contacting us at hola@bitex.la

Are there minimum amounts to operate?

Minimum amounts may apply when buying, selling, depositing and withdrawing both bitcoins as FIAT. At the moment you can not buy for less than 1 USD or sell less than 0.005 BTC. The minimum amounts may change in the future without notice. Deposits or withdrawals which can be consider to be very small may be delayed or canceled directly. If you have doubts about the current amount or the current criteria please contact us at [hola@bitex.la] (mailto: hola@bitex.la).

Do you sell Bitcoin?

No. All we do is provide a reliable and secure marketplace where to operate. We guarantee that buyers get their bitcoin and sellers get their Dollars.

What options do I have to deposit and withdraw?


Deposit methods


More MT

Currencies: ARS, CLP
Fee: 3% + Tax
Deposit limits: Argentina: U$S 2,000.00, Chile: U$S 10,000.00.

Depending on your jurisdiction you may be required extra information in order to comply with KYC and AML directives. This information may be requested in person, via email or over the phone by Bitex.la or MoreMT compliance officers.

International Bank Transfer

Currencies: Any currency, will be converted to USD.
Fee: 1%
Considerations: Remember all your international bank transfers must be coming from an account to your name, and must be announced with us first so that we know when/where to expect them from.

Bitcoin

Currencies: Bitcoin
Fee: Just the network fee, usually 0.0005 BTC, charged by your bitcoin wallet.

Withdrawal Methods


More MT Branch office

Only available through selected Branch offices
Currency: Argentinian Pesos
Conversion rate: See example

Local bank deposit

Currencies: USD that may be converted to your local currency by your bank.
Fee: $100 USD for up to $10.000 USD, or 1% for over $10.000 USD

Considerations: Bitex does not perform a conversion between USD and your local currency. All your withdrawals must be to an account of your own.

International Bank Transfer

Currencies:USD that may be converted to your local currency by your bank.
Fee:$100 USD for up to $10.000 USD, or 1% for over $10.000 USD

Considerations: Bitex does not perform a conversion between USD and your local currency. All your withdrawals must be to an account of your own.

Bitcoin

Currencies:Bitcoin
Fee:Nothing, not even the network fee, we pay for that. (but that may change in the future)

How do I make a deposit?

The first thing you need to do to deposit in your Bitex account is to verify it. (How do I verify my account?) Once your account is verified, you'll be able to start the deposit process.

A - Deposit in one of our Branches (MoreMT)

1 - Go to funding -> Deposit 2 - Choose your deposit method, MoreMT. You'll be presented with your Bitex code and nearest branch. 3 - Write down your Bitex code, it will look something like BITEXXXXXX 4 - Go to your nearest branch, make sure to bring your bitex code and a valid ID 5 - You may be required to answer a few extra questions on location the first time you deposit. It will be a one time thing. 6 - Request to make a deposit to your Bitex account 7 -Specify how much you want to deposit and make your payment. 8 - Funds will credit to your account 1 hour later.

B - International Bank Transfer

1 - Go to funding -> Deposit
2 - Choose to deposit using international bank transfer.
3 - Enter your bank account details, we need them to know where to expect the transfer for.
4 - Enter the amount you want to deposit in united states dollar.
5 - Click Send and we'll contact you again with our bank account details and instructions.

How do I verify my account?

The process to verify your account is quite simple, you just need to provide us with a valid ID or passport with fully visible information. We'll let you deposit or withdraw up to 3000 USD a month.

Account types

Micro account

Deposit/Withdrawal limits: U$S 3,000.00
Exchange limits: No limits
Funding options:MoreMT (when branch is available)
Requisites: Passport or other valid ID

Small account

Deposit/Withdrawal limits:U$S 10,000.00
Exchange limits: No limits
Funding options: MoreMT (when branch is available),
International bank transfer
Requisites: Passport or other valid ID, Utility Bill

Medium account

Deposit/Withdrawal limits: U$S 50,000.00
Exchange limits: No limits
Funding options: International bank transfer
Requisites for Natural Persons:Passport or other valid ID, Utility Bill
Requisites for Legal Entities: Articles of association
Power of attorney on the account holder's behalf., Registration Act, Bank account statement

Large account

Deposit/Withdrawal limits:+ U$S 50,000.00
Exchange limits: No limits
Funding options: International bank transfer
Requisites for Natural Persons:Passport or other valid ID, Utility Bill
Requisites for Legal Entities: Articles of association, Power of attorney on the account holder's behalf, Registration Act, Bank account statement, Last year's exercise financial statement

How long does a deposit take?

A bank transfer may take from 2 to 5 days to credit in your account. More MT transfers credit within 1 hour.

How long does a withdrawal take?

A bank transfer to your account may take from 2 to 5 days.

How long does a bitcoin deposit take?

Bitcoin deposits credit with 3 confirmations, about half an hour.

How long does a bitcoin withdrawal take?

All withdrawals are supervised by one of our account officers and as such are processed during office hours. We may implement automatic withdrawals in the future up to certain amounts but you can expect delays from time to time. Once we process a withdrawal the Bitcoin network may take one hour to give it 6 confirmations.

Is it safe to use Bitex?

Yes, it is! We hold ourselves to the highest security standards both in cryptography as in fund and customer information management. This lets us service you in the most secure and robust way.

Cloudflare: Keeps the website and API snappy, even under DDOS attacks.

Comodo: Provides SSL certificates for secure connections between your computer and our servers.

Google Authenticator: Brings an extra layer of security to your login.

Amazon Web Services: Provides us with safe, redundant and scalable IT infrastructure.

Bitex

Bitex provee servicios financieros sobre la red Bitcoin. Realiza pagos y cobros globales usando Concierge, opera Bitcoin en nuestro exchange, haz compras OTC o acepta pagos en Bitcoin en tu negocio.

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